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Advanced fault identification and problem solving...

No clipcards or time rationing - no hold music or automated menus! Help is on hand, here and now, when you need it.  For example in connection with:

Installation and setup 

  • upgrades, conversion, or migration of users from one version to another
  • Exchange Server upgrades
  • Active Directory, DNS, or DHCP configuration
  • how to receive mail for multiple domains
  • how to assign user access rights to each mailbox
  • etc.


Functionality and maintenance issues

  • setup and use of group policies
  • using file sharing
  • changing user privileges
  • using DFS (Distributed File System)
  • etc.


Errors and system crashes

  • explanation and remedial actions for errors listed in the event log
  • help with data recovery after a crash
  • error identification for services that won't start
  • help recovering a mailbox from a backup
  • error isolation in connection with messages that were not sent
  • etc.

Server software

 

  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2
  • Windows Server 2008
  • Windows Server 2003 R2 
  • Windows Server 2003 
  • Windows SBS 2011 
  • Windows SBS 2008 
  • Windows SBS 2003 R2 
  • Windows SBS 2003 
  • Exchange Server (2013, 2010, 2007, 2003) 
  • ISA Server (2006, 2004, 2000) 
  • SQL Server (2012, 2008, 2005, 2000) 
  • SharePoint Portal Server (2007, 2003)
  • SharePoint Server (2013, 2010)

 
Client software

  • Windows (10, 8, 7) 
  • Dos (6.22-5.0) 
  • Office Web apps
  • Office apps til iPads
  • Word (Online, 2016, 2013, 2010, 2007) 
  • Excel (Online, 2016, 2013, 2010, 2007) 
  • PowerPoint (Online, 2016, 2013, 2010, 2007)
  • Outlook (Outlook.com, 2016, 2013, 2010, 2007)
  • Access (2016, 2013, 2010, 2007) 
  • FrontPage (2003) 
  • Publisher (2016, 2013, 2010, 2007) 
  • Project PRO (2016, 2013, 2010, 2007) 
  • Visio PRO (2016, 2013, 2010, 2007) 
  • Internet Explorer (11.x, 10.x, 9.x) 
  • Outlook Express (6.x) 
  • Windows Live Mail 2011
  • Lync Klient (2013, 2010) 
  • Skype for business
  • SharePoint 
  • Adobe Acrobat (XI, X, 9) 
  • Adobe Illustrator (CS4, CS2) 
  • Adobe InDesign (CS4, CS2) 
  • Adobe Photoshop (CS4, CS2) 
  • LibreOffice Writer 
  • LibreOffice Calc 
  • LibreOffice Impress 
  • LibreOffice Draw